RETURNS & EXCHANGES POLICY:
General In-Stock Goods: Turf Shield Window Film accepts returns on new, unused, and resalable items as long as the items are in their original packaging. In the event that the product is received in a damaged or unacceptable condition, we reserve the right to deny your return. We will notify you and refuse delivery.
You will receive a full refund, minus any shipping costs. This includes your original shipping charges and the shipping charges back to Turf Shield Window Film. Even if you received FREE or DISCOUNTED shipping, shipping did have some cost, and that cost is non-refundable. If your return is because of an error on our part, we will gladly pay all shipping costs. A 25% restocking fee may be applied to the returned item/s. However, the 25% restocking fee may be waived for exchanges of equal or greater value. All returns and exchanges must be made within 30 days of the delivery date. All returns and exchanges must be assigned an RMA number/s. An RMA number can be requested online here. Your RMA request will be reviewed, and, pending approval, a Turf Shield Window Film representative will provide a pre-paid return shipping label/s for you to print out. Please note: that the RMA form expires 14 days from the date of issue. If a return is received after the expiration date, we reserve the right to deny the return. In this case, the item/s will be shipped back to you at your expense.
We ship our products from multiple warehouses. If returning multiple items, you may receive more than one return shipping label. Ensure your items are returned to the correct address, which will be indicated on the Turf Shield Window Film RMA form/s and corresponding shipping label/s. Returns shipped to the wrong warehouse address will be refused and shipped back at the customer’s expense, and additional administrative fees may apply. Once your items have shipped, please notify our customer service department via email at email@example.com.
In the event that the product is received in a damaged or unacceptable condition, we reserve the right to deny your return. If the item is returned damaged or used, we will notify you. If the shipping company has damaged the returning products, a claim will be filed with the shipping company. If it is apparent that the returning products were damaged due to poor or careless packaging on your part, the items may be disposed of or returned to you at your expense, in which case we will contact you right away. If the item is returned to us in an acceptable condition, you will be issued a credit in the original form of payment. It may sometimes be impossible to refund a credit card (the card may be expired, too much time has passed, etc.). In this case, Turf Shield Window Film will mail you a check. Please allow up to 14 days after the delivery of your returned item for our Service Team to process your return.
Custom and Special Order Items: Many of the products for sale on Turfshieldwindowfilm.com may special orders made just for you with the selected options. In most cases, Custom Made and Special Order products are not eligible for return or exchange.
It is our goal to provide the best service possible. If you feel that a refund/credit has taken too long to process, please email firstname.lastname@example.org. Do not file a charge-back or dispute charges with your credit card company, as this will delay the refund process. If you have any further questions or concerns, please don’t hesitate to contact our helpful service team.
* Additional shipping fees apply to Alaska and Hawaii.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at Turfshieldwindowfilm@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.