I installed turf shield in a reasonable time frame and it appears to “work”. After installing, I found on the website details for warranty approval. It said that I needed to take photos of the completed project to be verified. I did this and emailed to Hayden Bonner (Max is his real name)….he didn’t reply that he had received, the following day I resent the email…no reply. The third day, I resent and within five minutes he was calling me by phone. He stated that he has been receiving countless emails from me and was not happy due to the emails (3) he had received. He said he didn’t need to reply to the emails. I asked for written confirmation for warranty but he has refused to this point. He was very emotional, unprofessional, and I let him know a simple one sentence email would make his phone call unnecessary. I asked him what his position is in the company, and he’s the owner. This was not surprising. No way would anyone hired in customer service act like this child of a man that is attempting to run a start up business. I now have no confidence in the long term outcome and security of this product due to its leadership within this company and his resistance to emailing written confirmation of warranty requests. At the end of the conversation before he hung up on me, he stated that I will never be allowed to purchase his product again. It was bizarro world. Truly weird and leaving me wondering what product I just installed on my new home build and whether it will adversely affect my high efficiency windows. Live and learn I guess, but I was looking for a solution to my melting turf and my timeline was tight.